Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at
When purchasing wigs, the processing time is 7-21 business days as they are custom made to order and require more time to make.
Processing times may vary when ordering during a sale due to high volume.
If you're located outside the U.S., your package should arrive within 7-10 business days.
Please be aware we are not responsible for any Custom Fees or Import Tax that your country may bill to you.
Please note that during January and February shipments may be delayed due to the high volume of holiday package deliveries (i.e. New Year, Valentines Day). Rest assured your order will ship out as soon as possible. Thank you for your patience!
***Due to the current Covid-19 situation, some orders may experience a delay. Turn around times may be extended up to an additional 14 business days for certain items. Again, all orders will ship out as soon as possible. Thank you for your patience!